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Shipping & Returns
- Xennox Diamonds offers free shipping both within Australia and worldwide.
- Engagement Rings are ready to be dispatched within three weeks of order date.
- Once dispatched shipping time is 1-3 days within Australia and 5-12 days worldwide.
- Within Australia your ring is shipped using express registered mail with signature required upon delivery for complete peace of mind.
- Worldwide shipping is provided and tracked by FedEx. Order updates and tracking details are sent to the supplied mobile number.
- If you have a smaller time frame, we can make it happen. Please get in touch with the showroom on 07 32106288 or [email protected] and we can arrange over the phone or by email.
- If the ring is not the perfect design or diamond, we are happy to exchange or refund within 30 days provided it isn’t worn.
Lifetime Manufacturing Warranty
Celebrating 47 years of hand crafting engagement rings, our lifetime manufacturing warranty means something special.
It includes complimentary professional cleaning, stone tightening, minor stone replacement, buffing or rhodium plating and resizing for the life of the ring.
We look after you and your ring for the life of the ring.
- Lifetime manufacturing warranty including resizing, annual servicing, professional cleaning, tightening and minor stone replacement
- 47 year old Brisbane based second generation family business with all pieces crafted in Australia
- Voted ABIA Queensland No 1 Wedding Jeweller 2019, 2020, 2021 and 2023
- Voted ABIA Australian Wedding Jeweller of the Year 2023